FEEDBACK REALLY IS A GIFT.

I had a long car journey back home to Bristol from Lancashire recently and along the way I listened to Radio 4’s ‘You and Yours’ programme.

They were discussing customer service and hearing about people’s different experiences - both good and bad. They quoted that the top three companies for good customer service (according to the July Customer Satisfaction Index by the Institution of Customer Service) were Timpson, Nationwide and John Lewis.

Interesting from my perspective because those three companies are either Employee Owned, or (in the case of Nationwide) a mutual. It made me wonder if companies like these have the capacity and the drive to ensure that money is invested in making sure people can not only do their jobs, but do them with customers in mind and provide great service along the way.

Here at Interaction, we are an Employee-Owned company and we certainly believe in providing the best service we can for our clients – going above and beyond what we are paid for and, sometimes, saying no to something that isn’t right for us.

Recently, we had some lovely feedback from a client from a bid we won.

“Just a quick note to congratulate you on your excellent bid. To deliver quality with excellent value for money is not easy and we now have an amazing offer. Please thank everyone who helped make the bid a success. We look forward to working with you all and to continue the growing success of an important programme to build skills and capability across the sector.”

We don’t necessarily like to blow our own trumpet, but this felt right - thanks to the great team behind the scenes who bring it all together and make it happen!